Returns & Exchanges
At ECRINCOSMETICS, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return window for unused and unopened products to ensure the highest standards of hygiene and quality.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all seals are intact and including the original packing slip inside the box.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing